Refund policy

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Changing your mind

For most goods bought online, you can cancel without giving a reason. Tell us within 14 days after the day you receive the goods, then send them back within 14 days after telling us. For goods in one order delivered separately, the cancellation period normally runs from receipt of the last item.

To cancel, use our contact form. Include your name, order number, the items you wish to return and a clear statement that you want to cancel. You do not have to use a particular form. We will provide the correct return instructions and address.

Condition of a return

You may inspect goods as you would in a shop. Please take reasonable care of them and package them securely for return. We may reduce a change-of-mind refund to reflect a loss in value caused by handling beyond what is needed to establish the goods’ nature, characteristics and functioning. There is no restocking fee.

Return postage

You pay the direct cost of returning an item when you change your mind. If goods are faulty, damaged or not as described, we will cover reasonable return costs or arrange another appropriate remedy. Contact us so we can arrange the right return method.

Refunds

For a valid cancellation, we will refund within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Refunds use the original payment method unless we agree otherwise, without a refund fee.

If you cancel the whole order, we will also refund the cost of the least expensive standard delivery option we offered. Any extra cost you chose to pay for a premium service is not refundable under the change-of-mind rules.

Faulty or incorrect goods

Your rights under the Consumer Rights Act 2015 apply. These include the short-term right to reject faulty goods, normally within 30 days, and other remedies such as repair or replacement where applicable. A fault does not have to be reported within our change-of-mind period for your statutory rights to apply.

Legal exceptions

The change-of-mind right does not apply to certain goods, including goods made to your specifications or clearly personalised, and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed. Any applicable exception will be identified for the relevant item. These exceptions do not remove your rights if goods are faulty or not as described.

Optional cancellation wording

To Rituals and Rascals, via our contact form:

I/we give notice that I/we cancel the contract for the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date:

Nothing in this policy limits your statutory consumer rights.